Terms And Conditions Of Booking
The terms and conditions of the holiday letting as agreed to by both parties are as follows. Any change to such Terms and Conditions, permits the owner or agent to refuse entry to the premises, amend the charge or immediately terminate the occupancy.
A 25% deposit is required to secure and confirm your booking. This deposit must be paid within 7 days. The balance of payment is due 30 days prior to the arrival date and is non-refundable. Bookings made less than 30 days prior to arrival require full payment within 48 hours to confirm a booking.
Payment is by direct deposit or by Paypal.
Cancellations 29 days or less will receive no refund. Bookings cancelled 30 days or over will incur a loss of deposit plus $110.00 cancellation fee unless the premises are rebooked for the entire period, in which case a cancellation fee of $110.00 will apply. Should you advise us that you wish to shorten your stay on, before, or after your arrival, full payment prior to arrival is still required until we can rebook that time. Any monies will then be refunded.
No refund is given on early departure.
We recommend you take out comprehensive travel insurance to protect against any unforeseen cancellation.
Rates are in Australian Dollars and are subject to change without notice.
The retreat is available from 12pm on the day of arrival (unless prior arrangements are made with the owner/agent). The retreat/premises are to be vacated by 12pm on the day of departure (unless prior arrangements are made with the owner/agent). Please ensure all air conditioners are turned off, remotes and keys are left in the premises.
The owner/agent reserves the right to apply a bond on holiday premises if considered necessary.
The owner/agent reserves the right to hold credit card details if considered necessary.
The premises are let to you for holiday purposes only for the period stated on the receipt/booking slip.
At no time during your occupancy shall more than the number of persons stated, stay overnight at the premises without prior consent of the owner/agent, whereupon extra charges may be required. If consent for extra people is not given by the owner/agent immediate eviction will follow with no refund given.
To abide by local health regulation, No Pets are permitted on or about the premises.
Under the Terms and Conditions the property is not available for parties, weddings, commercial activities including photo shoots or functions of any kind unless prior arrangements have been made. Permission is at the sole discretion of the owner/agent. A surcharge will apply.
We do not accept liability for any injury, negligence, damage, loss, additional expenses caused directly or indirectly by events which are beyond our control. We do not accept liability for error or omissions, default or negligence represented on our website.
The owner/agent does not cover your personal belongings under their Insurance policy and therefore takes no responsibility for any loss or damage of the occupants personal property left on the premises.
We strongly recommend you purchase travel insurance.
Breakages And Damages
Breakages, damage and losses to the residence, contents of the residence or to the property are to be reported to the owner/agent and be paid for. On vacating the premises, if excess cleaning is required, charges to the occupant will be applied.
The owner/agent will accept no responsibility for any inconvenience with machinery breakdown. In the event that any appliance breaks down every reasonable endeavor will be made to repair, replace or hire an alternative. Mission Beach has limited access to trades persons and your patience is sought should this occur.
Servicing the retreat
For bookings 8-14 days the premises will have a free linen change midway during the booking.
For bookings over 14 days linen will be changed weekly free of charge. Extra linen and cleaning can be arranged for an additional charge.
Failure to observe these Terms and Conditions will grant the owner/agent the immediate right to terminate any booking or occupancy and no refund will be granted.